Shipping policy

Shipping Methods & Delivery Times

SedaGlow offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. Processing time for all jewelry orders is 1-3 business days (excluding weekends and holidays).

• Standard Shipping: 7-15 business days
• Express Shipping: 3-7 business days (additional fees apply)
• Local Delivery (select cities): 1-3 business days

Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Free standard shipping is available for orders over $150 USD to most countries.

Order Tracking

All orders include tracking information. You will receive:

1. Order confirmation email with estimated processing time
2. Shipping confirmation email with tracking number when your order dispatches
3. Delivery notification when your package arrives

Track your order anytime through our website or the carrier's tracking system.

International Shipping

We ship to most countries worldwide. Please note:

• Customers are responsible for any customs duties, taxes, or import fees
• Some countries may have restrictions on jewelry imports
• Delivery to remote areas may require additional time

Contact your local customs office for specific import regulations.

Shipping Restrictions

For the safety of your jewelry items:

• We cannot ship to P.O. boxes for international orders
• Signature may be required for delivery of high-value items
• Some delicate hair accessories and bridal sets require special packaging

Damaged or Lost Packages

While we take utmost care in packaging, please:

1. Inspect your package immediately upon receipt
2. Report any damage within 48 hours of delivery
3. Contact us immediately for lost packages (after expected delivery date)

We will work with the shipping carrier to resolve any issues promptly.

Holiday Shipping Schedule

During peak seasons (November-January):

• Allow additional 2-3 days for order processing
• Carriers may experience delays
• Check our website for specific holiday cutoff dates

We recommend ordering early during holiday periods.

Contact Information

For shipping-related inquiries:

Our customer service team will respond within 24 business hours.