Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed through our encrypted payment gateway.
Can I modify or cancel my order after placement?
You may request order modifications or cancellations within 1 hour of placing your order by contacting our customer service. After this period, we cannot guarantee changes as orders enter our processing system.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (3-5 business days, $5.99), express shipping (2-3 business days, $12.99), and free shipping on orders over $100. International shipping rates vary by destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs fees and import taxes which are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Personalized or sale items are final sale. Please contact us for a return authorization before sending items back.
How do I exchange an item?
For exchanges, please initiate a return for your original item and place a new order for the desired item. We'll process your refund once we receive the returned merchandise.
Product Care
How should I care for my jewelry?
To maintain your jewelry's beauty: store pieces separately to prevent scratching, avoid contact with water, perfumes and chemicals, clean with a soft cloth, and remove jewelry before swimming or showering.
What materials are used in your jewelry?
We use high-quality materials including sterling silver, gold plating, surgical steel, cubic zirconia, and semi-precious stones. Each product description specifies the exact materials used.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected] or through our live chat feature during business hours (9am-6pm EST, Monday-Friday). Response time is typically within 24 hours.
Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping with a handwritten note for all orders. Simply select the gift wrapping option at checkout and include your message.